Drive measurable outcomes
America’s largest home service brands trust Probook to add points to their EBITDA and run their customer experience as one connected operation.
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Operators scale with Probook.
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15,000 calls/mo. 22 dispatchers → 10
“They provide best-in-class support. We’re very unique at Del-Air, and they took the time to come in, learn our business, and adapt their product to our strategy.”
Rick Rogers · CEO
Centralizing dispatch across 11 markets
“With Probook, we’ve centralized dispatch across 11 markets and 200 technicians without adding overhead. That scalability is critical to how we grow.”
Chad Peterman · CEO
20% increase in average ticket. 16 dispatchers → 8.
“We run dispatch with half the team we used to, and our average ticket actually went up.”
Caleb Seyer · VP of Operations
82% true booking rate. 20% increase in average ticket.
“We’ve been able to successfully tuck in four companies, increase our customer base by over 13,000, and add 14 technicians to the team. And I’m sure that without Probook, we wouldn’t have been able to handle that.”
Tim Pederson · Director of Operations
Doubling tech-to-dispatch ratio, while adding a new department
“Probook integrates our dispatching, our after-hours, our updates, our outbounding, all of it. We doubled our tech-to-dispatcher ratio while adding a whole new electrical department.”
Jeremy Lee · General Manager
