Blake Brothers, Alabama's oldest plumbing company, has served the Huntsville area since 1884. Originally known as H.C. Blake, they have been Northern Alabama’s trusted choice for plumbing, heating, cooling, and electrical expertise for more than 140 years.
Taking Subjectivity Out of Dispatching
When we first met General Manager, Jake Stadler, his goal was clear: get rid of gut feeling in the dispatch room. "Before using Probook, a new dispatcher needed around 2 months to start assigning jobs independently. After ProBook, our new hires can confidently dispatch using Probook's decisions after about 2-3 weeks of training," said Lead Dispatcher, Andrea Williams.
Higher Flip Rates, Higher Conversion Rates and Higher Total Job Averages
Probook delivered measurable success across all three of Blake’s trade lines: HVAC, Plumbing and Electrical service. When compared to June and July of 2023, two months of comparable demand call rates, the Blake team experienced the following.
Conversion Rate: Increased 14.9% Flip Rate: Increased 56.6% Total Job Average: Increased 13.05%
Flip rate was especially higher over the same period last year, which is a by product of how Probook tracks sales all the way through the install, accurately crediting techs who flip.
"Probook literally shows you the right answer every time." — Lead Dispatcher, Andrea Williams
“If You Take Probook Away, I Quit”
Probook has also streamlined the Blake Brothers dispatch teams’ role. Take it from lead dispatcher, Andrea Williams, who was seen writing this note.
“The Probook team has been with us every step of the way, from in-person training during onboarding to weekly check-in meetings, they have been supportive and helpful." — Lead Dispatcher, Andrea Williams
Conclusion
Andrea said it best. Probook’s impact on Blake Brothers, a proud Nexstar member that had already been dispatching for profit, serves as a compelling case for other companies who are looking to standardize their dispatching operation.
